Rebooking Reminders for Clients Who Are Due Back
Citalu looks at each client's last service and how often it repeats. When she's due back and has no other appointment, she shows up in "Due back" on your Home, with a button to message her from your WhatsApp using a sample message you can change. It works on its own, on every plan, and with CITU the list also reaches you on WhatsApp every morning.
By the Citalu team
How it knows who's due
It counts from the last appointment you marked "Attended". The rhythm comes from the service: nails, lashes and brows every 3 weeks; waxing, haircuts and facials every month; hair color every 6 weeks; dental cleanings every 6 months. If the client has already come 2 or more times, it uses her own rhythm: one who comes every 25 days shows up at 25. Clients who already have another appointment booked don't appear.
You choose the rhythm for each service
On each service, under Your clients, check "Alert me when she's due back" and pick how often: a number and days, weeks or months. Citalu suggests one based on the service name. Uncheck it if the service happens only once, like bridal makeup.
A friendly message, ready to change
"Message her" opens a sample message: "Hi Ana, how are you? This is DepiLab. It's been a month since your last Full body appointment and I wanted to see if you'd like me to hold a spot for you", with the link to your page so she can pick her time. You change it however you like and your WhatsApp opens with her. It goes from your number, doesn't use messages from your plan, and the client leaves the list for 2 weeks; if she books, she leaves on her own.
Later or Won't be back
"Later" takes her off the list for a week. "Won't be back" takes her off for good, for example if she moved. Clients who are 2 months past their date stay in Reports, under "Clients who don't come back".
With CITU, on WhatsApp too
If you use CITU, after your morning schedule you get "Due back" with their names, even if you have no appointments that day. That way you see it without opening the dashboard.
How to put it into practice
- Mark "Attended" on the appointments you complete: the last visit comes from that.
- Check how often the client returns for each service, under Your clients.
- Open Home and tap "Message" on the clients who are due back.
Frequently asked questions
Does Citalu message my client on its own?
No. You decide who to message, and the message goes from your WhatsApp. Citalu only alerts you and gives you the text ready.
Which plan includes it?
All of them, including the free trial. The morning WhatsApp alert comes with CITU, on Estudio and Salón.
Does it work for practices or barbershops?
Yes. It works for any service that repeats: a haircut, a dental checkup, a therapy session or a facial. You choose the rhythm for each service.
Bring that order to your schedule
Try Citalu with your services and hours. You get 14 days free to see if it fits your business.