Scheduling glossary
What the most common appointment terms mean, in plain language.
- Digital Appointment Book: What It Is and How to Use It
What a digital appointment book is, how it differs from a paper one, and how to set one up for your salon, for free or with an app.
- Salon Client List: What It Is and How to Organize It
What a client list is, how it differs from a client database, and how to organize your salon's clients with a client profile for each one.
- Client Retention for Salons: Strategies and Examples
What client retention means, with examples and strategies to bring your salon's clients back: follow-up, loyalty cards and booking their next visit.
- No-Show Appointments: Meaning, Cost and How to Reduce Them
What a no-show means in a salon, what a missed appointment costs, whether you can charge a no-show fee, and how to get clients to show up or call ahead.
- Double Booking: What It Is and How to Prevent It
What overbooking (double booking) is, why it happens in a salon and how to stop two clients from booking the same time with the same staff member.
- Salon Cancellation Policy: What to Include and a Sample
What a cancellation policy is, what a salon's should include, a sample you can copy and how to enforce it without losing clients.
- Reschedule or Re-schedule? Meaning and Message Templates
How to spell it, what it means and a message to copy when a client asks to change their appointment on WhatsApp, without losing the time slot or the deposit.
- Appointment Deposit: What It Is and How Much to Charge
What a deposit on an appointment is, how much to charge at a salon and how to collect it by Zelle or bank transfer with a payment receipt.
- Salon Utilization Rate: How Full Is Your Schedule?
What a salon's utilization rate (occupancy rate) is, how to calculate it per staff member with an example and what to do with the open hours each week.
- Average Ticket: How to Calculate It for Your Salon
What average ticket is, the formula to calculate it at a salon with an example, and how to raise it without lowering your prices or pressuring clients.