Appointment Deposit: What It Is and How Much to Charge
A deposit is a payment in advance that holds the time for an appointment. It's also called a down payment or a booking fee. It comes off the price of the service on the day of the appointment, and you keep it if the client doesn't show up or cancels late, according to your policy. In a salon it helps the client commit to the time.
By the Citalu team
Deposit, down payment or booking fee: which name to use
People use different words for it: deposit, down payment or booking fee. Use the word your clients use and explain it the same way on your booking page and in your messages.
How much to charge as a deposit
The most common range is 20% to 50% of the service, or a flat amount. Ask for more on long or expensive services, or ones that use special supplies, like lash extensions or acrylic nails. For short touch-ups or frequent clients you can skip it.
How to collect a deposit
State the amount and your payment details: Zelle, bank transfer or whichever method you use. Ask for the payment receipt and confirm the appointment once you check it. In Citalu, the client uploads the receipt when they book and you approve the deposit from your schedule.
How to put it into practice
- Decide which services need a deposit and how much.
- Post your payment details on your booking page.
- Confirm the appointment only after you check the receipt.
Frequently asked questions
What is a deposit on an appointment?
A payment in advance that holds the time and comes off the price of the service.
Is the deposit refundable?
It depends on your cancellation policy. The usual approach is to refund it or move it to another appointment if the client gives enough notice, and to keep it if they don't show up.
Are a deposit and a down payment the same thing?
Yes. The name changes: deposit, down payment or booking fee.
Bring that order to your schedule
Try Citalu with your services and hours. You get 14 days free to see if it fits your business.