Reschedule or Re-schedule? Meaning and Message Templates
To reschedule is to book an appointment again: to move it to another day or another time. The standard spelling is one word, "reschedule", because American English usually attaches the prefix re- to the word, as in rebook or reopen. Common synonyms are rebook, move the appointment and change the appointment.
By the Citalu team
Reschedule or re-schedule?
The correct form is "reschedule", one word. American English usually writes the prefix re- attached to the word it changes: reschedule, rebook, reopen. "Re-schedule" and "re schedule" are forms to avoid in your messages.
Reschedule, rebook and cancel
To reschedule and to rebook mean the same: the appointment stays, at another time. Canceling is different, because the appointment no longer exists and the time opens up. For your schedule the difference matters: a rescheduled appointment keeps the client, the service and the deposit.
How to reschedule a client's appointment
Offer two or three specific times instead of asking "when can you come?" When they choose, move the appointment in your schedule before you reply, so nobody else takes that time. In Citalu you can drag the appointment to its new time and the client gets a notice of the change.
Messages to copy
Replace what is in brackets and send it on WhatsApp.
Hi, [name]. I need to reschedule your appointment on [day]. I have [day] at [time] open. Does that work for you?
Of course, [name]. I can reschedule you for [day] at [time]. If that doesn't work, you can see my open times here: [your link].
All set, [name]. Your appointment has been rescheduled to [day] at [time]. I'll remind you the day before.
How to put it into practice
- Offer two or three specific open times.
- Move the appointment in your schedule before you confirm.
- Confirm the new day and time to the client in writing.
Frequently asked questions
What does it mean to reschedule an appointment?
To change it to another date or time. It stays the same appointment, with the same client and the same service.
What is another word for reschedule?
Rebook, move the appointment, change the appointment, or postpone it if it's for later.
Is it reschedule or re-schedule?
Reschedule, one word. Write it that way in your messages and on your booking page.
Bring that order to your schedule
Try Citalu with your services and hours. You get 14 days free to see if it fits your business.