Appointment Message Templates to Confirm and Reschedule

These templates separate a confirmed appointment, a pending deposit and a time change. Download them, replace the fields in brackets and check the booking before you send them through your usual channel.

By the Citalu team

Check the status before you write

A booking that's waiting on a payment check shouldn't get the same message as a confirmed one. Open the appointment and check the next step. The text should describe what happened, not what you expect to happen next.

Fill in the specific details

Replace the name, service, full date, time and address. Check amounts and deadlines against the real booking. If you reuse an earlier message, pay close attention to the link so you don't send one client another client's information.

Keep changes in your schedule

A rescheduling message doesn't move the appointment by itself. Save the change first and check availability. These templates are texts for manual use and don't trigger automatic sending. Automatic WhatsApp reminders come from CITU, on the Estudio and Salón plans.

Weekly calendar of a salon in Citalu, with one stylist’s appointments from Monday to Saturday (sample clients) — This is how it looks in Citalu. The salon and its clients are examples.

How to put it into practice

Download the texts and pick the right status.
Fill in every field in brackets.
Check the recipient and the link before you send.

Download

CONFIRMATION
Hi, [name]. Your [service] appointment with [staff member] is confirmed for [full date] at [time and time zone] at [address]. To request a change, contact us at [channel]. See your booking: [link].

DEPOSIT PENDING
Hi, [name]. Your request for [service] on [date] at [time] is waiting on a deposit. Check the amount, instructions and deadline in your booking: [link]. After you send the payment receipt, we'll verify the payment before confirming.

RESCHEDULE AGREED
Hi, [name]. We saved the change to your [service] appointment. The new date is [full date] at [time and time zone], with [staff member]. Check the updated details here: [link].

PAYMENT RECEIPT REVIEW
Hi, [name]. To review the deposit for your appointment we need [specific missing detail]. You can resend the payment receipt from your booking: [link]. We don't need passwords or bank codes.

A common question

Can I send the same message to all my clients?

Adapt it to each booking. These texts contain specific fields for date, service, status and contact.

Bring that order to your schedule

Try Citalu with your services and hours. You get 14 days free to see if it fits your business.

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